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Terms and Conditions

These terms and conditions apply to purchases in the online store and belonging
addresses for sale within the territory of the Czech Republic from 1.1.2019.
The conditions further define and specify the rights and obligations of the seller, which is the company Desoga s.r.o., Olomoucká 132, 793 68 Dvorce, IČ 03780881, , and the buyer (customer, consumer).
All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, the relations not regulated by the business conditions are governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). If contractual
not the consumer, the relations not regulated by the business conditions are governed by the Civil Code (No. 89/2012 Coll.).

Definition of the term

The seller is the company T.V.P.Servis s. R. O., With its registered office at Desoga s.r.o., Olomoucká 132, 793 68 Dvorce, IČ 03780881. The seller is a person who acts within the framework of concluding and fulfilling the contract
business or other entrepreneurial activities. It is an entrepreneur who directly or through
other entrepreneur supplies the buyer with products.
The customer of our online store is the buyer.
Due to the valid legal regulation, a distinction is made between a buyer who is a consumer and a buyer who
he is not a consumer.
A buying consumer or just a consumer is any person who goes beyond their own
business activities or outside the scope of independent performance of his profession
contract with the entrepreneur or otherwise deals with him.
A buyer who is not a consumer is an entrepreneur. Every person is also considered an entrepreneur if
which concludes contracts related to its own business, production or similar activity or at
self-employed person, or a person acting in the name of or on behalf of

Purchase contract

If the buyer is a consumer, the proposal to conclude a purchase contract (offer) is placement
offered by the seller to the website of the online store, a purchase contract is created
by sending the order by the buyer-consumer and the acceptance of the order by the seller. This
the seller will confirm the receipt to the buyer by an informative e-mail to the e-mail entered by the buyer,
however, this confirmation does not affect the creation of the contract. The contract (including the agreed price)
may be changed or canceled only by agreement between the seller and the buyer or by
legal reasons.
Before sending the order to the seller, the buyer is allowed to check and change
the data entered by the buyer in the order, also with regard to the buyer's ability to find out and
correct errors made when entering data into the order. The buyer sends the order
to the seller by clicking on the "Send order" button.
If the buyer is not a consumer, the proposal for concluding the purchase contract is a sent order
goods by the buyer and the purchase contract itself is concluded at the time of delivery of the binding
consent of the seller to the buyer with this proposal.
By concluding the purchase contract, the buyer confirms that he has become acquainted with these business
conditions, including the Complaints Board, and that he agrees with them. On these terms and conditions
and the complaint council is the buyer in a sufficient way before the actual execution of the order
notified and has the opportunity to get acquainted with them.

Payment and delivery terms

The delivery time is calculated according to working days. The customer will be informed about the dispatch of the goods by e-mail. The beginning of the delivery period is calculated as follows, depending on the payment method. When paying cash on delivery immediately after ordering. By all other means after the payment appears in the seller's account.

Postage is calculated as follows depending on the type of goods received:

Personal collection - Dvorce Shopping Center Store Mon-Fri 8am-3pm - FREE

Price for shipping by DHL shipping service - delivery to address

      Germany - 0-2 kg / EUR 11.93 - 2-4 kg / EUR 18.31

Delivery time to DE 7 days.
Information regarding the price and length of delivery within the EU on request by email INFO(a)SECE.CZ

Exchange rate CZK/EUR 0.048690

method of payment
Online card payment (accepted cards: VISA, VISA Electron, MasterCard, Maestro). By bank transfer to the seller's account according to the payment conditions communicated in the order confirmation.

Failure to accept the delivery from the carrier, failure to collect the delivery from the carrier

If the buyer does not take delivery of the ordered goods and does not cancel the order in time, he is obliged to pay the seller the costs of packing, sending the shipment and related costs in full based on the sent invoice. In the event that he does not pay the said costs by the deadline, he expressly agrees by confirming his agreement to the terms and conditions with interest on late payment in the amount of CZK 20 per day until the costs are paid in full.
Withdrawal from the purchase contract
If the purchase contract is concluded using means of distance communication (on the Internet
trade), according to the provisions of § 1829 paragraph 1 in conjunction with § 1818 of Act No. 89/2012 Coll., Civil Code, as amended, the consumer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods

The right to return the goods expires in case of return of damaged, incomplete or used goods. In the case of returning goods in damaged packaging, the returned amount will be reduced by 5% of the purchase price


The seller can actually set his own against the purchase price to be returned to the buyer
incurred costs associated with returning the goods.
The consumer's right to withdraw from the contract in accordance with the provisions of Section 1837 of the Civil Code
the Code does not have, in particular, in the case of contracts:
• on the delivery of goods, the price of which depends on fluctuations in the financial market, regardless of the entrepreneur's will, and which may occur during the period for withdrawing from the contract,
• about the delivery of goods that have been modified according to the wishes of the consumer or for his person,
• about the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery,
• on the delivery of goods in closed packaging, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it. • on the delivery of bazaar, i.e. used goods, especially products from exhibition stands or for products mounted in bathroom studios.
The seller reserves the right to cancel the order for goods that can no longer be delivered
replace with another article or if its price has changed significantly and the customer
does not accept the purchase contract itself.

Complaints - see warranty conditions in the complaints procedure
The period for handling claims is suspended if the seller has not received all
documents required for handling the complaint (parts of goods, other documents, etc.). The seller is
obliged to request additional documents from the buyer in the shortest possible time. The deadline is from
of this date suspended until the delivery of the requested documents by the buyer. The seller reserves the right to deliver all documents related to withdrawal in the official language of the seller.
Among other things, the seller reserves the right to cancel the order or part of it before closing
purchase contract, based on an agreement with the buyer, in the following cases: the goods are no longer manufactured
or does not deliver or the price of the supplier of the goods has changed significantly. In case that
the buyer has already paid part or all of the purchase price, this amount will be transferred back to him
his account or address and the Purchase Agreement will not be concluded.
Any consumer rights cannot be applied to gifts that are provided completely free of charge.
Such goods meet the terms of the Gift Agreement and all standards according to the applicable legislation of the Czech Republic.
Rights from defective performance
The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant general
binding regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174
Act No. 89/2012 Coll., Civil Code).
Further rights and obligations of the parties related to the seller's responsibility for defects are governed by the seller's complaints procedure.
Costs for the use of remote communication means The buyer agrees to the use of remote communication means when concluding the purchase contract.
The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, - costs of telephone calls) are covered by the buyer himself.

Protection of personal data

Customer information is stored in accordance with applicable laws of the Czech Republic, in particular the law
on the protection of personal data No. 101/2000 Coll. as amended by a later appendix and regulation. Buyer by concluding a contract
agrees to the processing and collection of their personal data in the seller's database after successful completion
of the contract until his written expression of disagreement with this processing.
The buyer has the right to access their personal data, the right to correct them, including others
legal rights to this data. Personal data is possible upon written request
delete the customer from the database. Personal data of customers are fully protected against abuse.
The supplier does not sell the customer's personal data to any other person. Exceptions are external
carriers to which the customer's personal data are sold to a minimum extent,
which is necessary for the delivery of the goods.

Final Provisions

The settlement of consumer complaints is provided by the seller in writing. The seller will send information on the settlement of the buyer's complaint to the buyer's address.

Complaints and the settlement of complaints are governed by the relevant provisions of the Complaints Procedure.
The seller is entitled to sell goods on the basis of a trade license. Trade license
the inspection is carried out within the scope of its competence by the relevant trade licensing office. Surveillance of the area
protection of personal data is performed by the Office for Personal Data Protection. Czech business
the inspectorate, to a limited extent, supervises compliance with the law c.
634/1992 Coll., On consumer protection, as amended.
These terms and conditions apply as stated on the website of the seller,
on the day of concluding the purchase contract. The consumer order is closed after confirmation
the contract between the buyer and the seller is archived for the purpose of its fulfillment and more
records and its status is accessible to the buyer. The contract can be concluded in the Czech language, or
also in other languages, unless this is a reason for not being able to close it. Buying a customer
agrees to the sending of commercial communications.
These conditions take effect on 1 January 2019.